Location: Richmond, VA

Job ID: 5663

Capital TechSearch is hiring Manager, IT Operations to serve as analytical lead, including all aspects of design, direction and execution for big data, predictive analytics, or machine-learning projects. 
You will:

  • Coach and manage an IT operations team responsible for a highly available, critical web services platform built on .net, SQL Server, Linux, Hadoop
  • Partner across the organization to ensure the development and implementation of comprehensive services and solutions to meet business requirements
  • Support the definition and enforcement of ITIL-based policies
  • Manage datacenter operations, networking and disaster recovery functions
  • Foster a team environment of curiosity and continuous improvement
  • Establish, track and review SLAs and KPIs for operational services and meet defined performance measures
  • Identify, measure, benchmark, analyze and perform regular review of capacity
  • Recruit, mentor, coach and develop team members. Analyze results for trends, process improvement opportunities and staff training needs and take appropriate action to improve results
  • Ensure continuity of operations and manage the technical life cycle of assets
  • Assist in the development and management of budgets for capital and operating expenses
  • Communicate, both verbally and in writing, to explain how the various technical pieces work to provide useful solutions to the business.
  • Manage the IT operations team on-call schedule
  • Effectively manage third party operations vendor relationships ensuring proper service levels

You have:

  • 5+ years IT operations management in a 24x7 mission environment
  • 4 year degree or equivalent work experience
  • Strong understanding of .net technologies, virtualization, and databases
  • Strong understanding of datacenter networking including load balancers, DNS and wide area networks
  • Experience with datacenters and datacenter management
  • Experience with network operations centers
  • Experience with server virtualization technologies
  • Experience using ITIL practices for change, incident and problem management
  • Excellent oral and written communications skills
  • Experience working in an agile environment using either SCRUM or Kanban
  • History of demonstrating excellent technology leadership and decision making
  • Experience building dashboards to accurately reflect the user experience
  • Experience with independent audits (e.g. ISO)

Additional Skills & Qualifications
  • Familiarity with cloud-based platforms (AWS, Azure, Rackspace)
  • Familiarity with Linux system technologies
  • Solid understanding of storage technologies
  • Attention to security issues and vulnerability management
  • A bias for action and a curious nature that is comfortable questioning the status quo
  • The ability to instill trust and confidence in business partners and team members

All candidates must be authorized to work in the USA and successfully pass and security background check


No remote.  No c2c, No 3rd Party.


Capital TechSearch was recently honored with inclusion in Forbes 2017 lists of America's Best Recruiting Firms.
Capital TechSearch is Inc. magazine's 36th annual Inc. 5000 list (2017) of the fastest-growing private companies in the United States ranked according to percentage revenue growth over a three-year period.

See more at https://www.CapitalTechSearch.com


To be immediately and seriously considered for this exceptional opportunity please apply below. Your responses will be held in the strictest confidence.

Please call our office if you have any questions. Capital TechSearch, Inc. is an Equal Opportunity Employer.


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