SaaS Application Specialist

100% Remote

SaaS Application Specialist

(Remote - candidates much be based in the USA)

Role & Responsibilities: 

  • Ownership of the configuration and day-to-day management of all SaaS applications.
  • Perform maintenance and optimization tasks for Google Workspaces and Slack.
  • Maintain documentation related to application ownership and related points of contact.
  • Manage Jira configurations including schemas, workflows, automation, dashboards, and advanced filtering.
  • Gather requirements for business processes and determine ways to optimize and/or improve applications.
  • Provide training and documentation to teams to use critical business applications.
  • Coordinate with the Cybersecurity team to ensure security best practices.
  • Working knowledge of Single Sign-On and IdP solutions for various SaaS applications.
  • Perform account lifecycle remediation tasks and assist in creating documentation for account lifecycle needs.
  • Audit application usage to reduce associated costs and perform usage recertification tasks.
  • Test and recommend new applications. Manage the SaaS Application lifecycle process, performing tasks to onboard and de-provision applications as needed.
  • Assist team members with additional tasks as required to support team project work.
  • Provide excellent customer service to employees. Demonstrate a high level of initiative and self-motivation. 

Experience / Qualifications:

  • 5+ years of experience supporting SaaS applications.
  • 3+ years managing Google Workspaces (GSuite).
  • 3+ years managing Jira and Confluence in a multi-team environment.
  • Certifications in Google Workspaces and Jira preferred.
  • Experience with Okta or other similar SSO solutions.

Compensation :   $90000 - $110000

Posted On :  Thu, Oct, 14, 2021

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